Recall again on Toyota, Lexus Models for Suspension Failure

Posted on 09/11/2013


According to filings with the National Highway Traffic Safety Administration, Toyota is recalling about 781,000 cars to fix suspension components that can break loose.

This is the second time that the same 780,584 cars have been recalled in the US.  The 2006-2011 Toyota RAV4 the 2010 Lexus HS 25h for loose nuts that attach the rear suspension arm to the wheels.

If these nuts are loose, the threads on the arm can rust and cause the entire arm to fracture or separate, which in turn can hamper the vehicles alignment.  This can cause the vehicle to leave the desired lane you want to be in or veer off course.  Toyota initially recalled these vehicles in August 2012 after a two-month NHTSA investigation which included at least 470 complaints and warranty claims alleging failure of the rear suspension arm.  No less than nine crashes and three injuries are related to the problem.

The August 2012 recall according to Toyota “was not adequate” and “portions of the repair procedures may not have been performed correctly”.  Toyota’s first fix with the recall involved tightening the bolts and attaching labels to the suspension components to alert technicians to the proper tightening procedure.

This new recall requires dealers to replace the rear lower suspension arms and seal them with epoxy, effectively making the alignment permanent.  Toyota is denying responsibility at the factory for loose bolts or improper tightening.

You can also call your Service Advisor at Aspen Auto Clinic. We will be happy to assist you with any questions you may have regarding your vehicle or any of these safety issues.

Last week on September 4th, the automaker also recalled about 369,000 Toyota and Lexus models to correct problems that could cause the vehicles to shut down while driving.  Part of the recall expanded on an earlier recall of the Highlander Hybrid SUV’s that did not properly address the problem.  In June, Toyota recalled 242,000 Prius and Lexus HS 250h hybrids to fix brakes that became weak.  That recall included 87,000 vehicles in the US.

Toyota Image

Celebrating Twelve Years of Quality Auto Repair in Colorado Springs

Posted on 09/09/2013

From humble beginnings in owner and President, Greg Bunch’s garage to now six locations across the Front Range of Colorado Aspen Auto Clinic celebrates our 12th year in business!

We want to thank all of our loyal customers and our amazing Aspen Team their support in our first 12 years and we can’t wait to what the next 12 years brings!

Throughout the month of September, all six of our Aspen Auto Clinic locations will be taking entries for our $500 CASH Drawing.  No purchase necessary to win, just stop by fill out and entry form and even have a cool beverage and a snack if you like.  We’d love to see you and say hi!

All entries must be in by 6pm on Monday, 30 September 2013.  Winners will be notified by phone and must be at least 18 to enter.  Stop by and get your entry in today, end of the month will be here before you know it.

Not Just An Oil Change at Aspen Auto Clinic

Posted on 09/03/2013

Getting an Oil Change from Aspen Auto Clinic in Colorado Springs is NOT just an average oil change.  There is so much more that goes into an oil change at our premiere “dealership alternative” full-service centers.

At Aspen Auto Clinic your safety is one of our top priorities and we make sure that every vehicle we see is safe to be on the road.   Let’s walk through the process and all that you get with your Oil Change Service and answer the question about why it takes about an hour to an hour and a half for this service.

Whether you schedule an appointment or just pop in, you will be greeted by one of our friendly, professionals.   Then one of our Service Advisors will check in your vehicle and get your updated information and ask if there are any concerns you have with your vehicle at this time.  You may stay and wait in one of our comfortable customer lounges if you’d like and enjoy a complimentary beverage and/or a snack.  We also have TV and FREE Wi-Fi available for you too.  If you would rather,  we can give you a ride to home or work with our FREE shuttle service and even pick you up when your car is ready! Our shuttle service is not bound by routes and times, we just make it convenient for you!

Once your car is checked into the shop, one of our excellent ASE Certified Technicians starts the process for your Oil Change and Filter Service.  Your vehicle not ONLY gets the oil changed but also includes a visual courtesy inspection.

This inspection focuses a lot on several important safety aspects of your car or truck.  The visual courtesy inspection includes checking the exterior lights and wiper blades, interior lights and warning lights.  The technicians also check for any abnormal noises the vehicle may be making.  We also inspect the battery and terminals, air filter, all of the belts and hoses, and the throttle body.  Then under the vehicle we do a visual inspection of both the front and rear brake system, brake hoses, steering components, CV/U-joints, shocks, struts, exhaust system, condition of each of your tires for wear, balance and alignment issues.  We also inspect, check and replenish the vital fluids for your vehicle to include windshield washer fluid, engine oil, transmission fluid, front differential, rear differential, transfer case, and radiator coolant.  We also check the power steering fluid and brake fluid.

The technician records their findings on the  inspection sheet and  also notes any other recommendation he may have as well as the manufacturers recommendations for services that may be due on your vehicle.

Your Service Advisor  informs you of the inspection results and puts this information on your receipt for you to have for your records.  It is also noted in our computer system for our records so we have it ready for any of your future visits.

It is our job at Aspen Auto Clinic to keep you informed about your vehicle and especially to inform you if we detect any safety issues with your car.  If you ever have a question about your vehicle we are happy to answer them.  We will even take you in the back to see your car and the technician so you can see first hand our inspection results.

If for some reason there are some repairs that need to be addressed, you can be assured that all of the work that we perform on your vehicle is backed by our 3 year/36,ooo mile warranty.

We do take longer than a quick lube type business for your oil change but we also provide you with the very best in service, education, and expert ASE Certified Technicians in Colorado Springs and the surrounding area.

Bring your car to us, we’ll earn your trust!

“BEST OF COLORADO SPRINGS” Independent Voting Now Open!

Posted on 08/17/2013

Each year in Colorado Springs, CO, one of our local newspapers asks the local community to vote in the Colorado Springs Independent’s readers poll. Readers select their favorite things to do and see, places to eat and drink, people to follow, and everything else that they consider the Best Of Colorado Springs.

Aspen Auto Clinic has been chosen by the local community as Colorado Springs Independent’s “Best Mechanic” 8 times in the last 11 years.  We have been blessed with AWESOME customers in this town and continue to strive for excellence in all we do at Aspen Auto Clinic.

Our strive for excellence goes from the work we do on vehicles, the parts we use, the customer service, the shuttle service we provide, our unsurpassed warranty, all the way to our “Oil Changes That Change Our World” Fundraising Program and our involvement in community activities.  We want others to see and experience the high standards, integrity, and quality people and service we have at Aspen Auto Clinic.  If for any reason someone does not feel they have received the best of the best in any area of their experience with our company, we want to know right away and will do our best to make things right!

With the voting NOW Open for the “Best of” Awards again this year, Aspen Auto Clinic wants your vote for the “Best Mechanic” for 2013!  You can find the BEST MECHANIC category in the shopping and services section of the readers poll voting.

Please take a few minutes to vote for us as “BEST MECHANIC” 2013  at the link below and join the other AWESOME ASPEN customers. All ballots entered must include a total of at least 15 categories to be considered a completed ballot eligible for the votes to qualify.

Click the link to VOTE NOW!

Next >Last >>