Frequently Asked Auto Repair Questions
How long have you been in business?
We have been in business since 2001. In early 2007, we acquired Auto Clinic of the Rockies.
Why can’t you always provide me with an estimate when I call for one?
We would love to give you an estimate over the phone but sometimes it is a dis-service to you to do a “phone estimate”. Many times we have found people are trying to compare prices with other shops for a needed maintenance or repair. There can be many options that a vehicle can have that will change the price of the estimate. We have found many times that our competitors are trying to “sell” services and repairs that may not be needed, or they have misdiagnosed the problem. Proper diagnostics need to be done on your vehicle before an accurate estimate can be given. The best thing you can do is bring your vehicle by and let one of our ASE certified technicians take a look at your vehicle. Please try to avoid becoming a victim of the classic “Bait and Switch.”
How can you claim to provide “better than dealership service”, aren’t they the true experts on my vehicle?
Aspen Auto Clinic hires only the best ASE certified technicians to service and repair your vehicle. We subscribe to a number of professional data bases to get the latest diagnostic information, Technical Service bulletins, and fault pattern trends. We use parts that have been “redesigned” to prevent future issues that the part had when made by the manufacturer. Dealerships hire from the same pool of technicians that independent shops do and because their pay scale is usually lower than ours, we are able to attract and keep the most talented of technicians. Most of our Technicians have various levels of factory training. Because we are so confident in our services, we double the warranty that the dealer provides on their services.
Is there a charge to use your shuttle?
No, we know that sometimes bringing your vehicle in for repair or service can be a hassle, so we provide a free shuttle service for our clients that need transportation assistance. The shuttle runs Monday through Friday from both of our convenient locations from 7:30 AM to 5:30 PM. To arrange a shuttle service, please call 719-287-4184.
Why are your fluid flushes prices slightly higher than the local Quick-lube?
Great Question! At Aspen Auto Clinic, we use the very best flushes and additives available on the market today. They are made by BG products and are clinically proven to extend the life of your critical components. If we didn’t use BG products on our fluid services, our prices would match. We don’t compromise when it comes to providing you and your vehicle the very best. For more information on BG products, visit their website.
Can I wait while my car is being serviced?
Of course! We have a nice waiting area at both of our convenient locations. They are stocked with fresh coffee, hot chocolate, sodas, snacks and water. We provide internet access and have a small kid’s area. If your vehicle requires to stay in the shop for longer than you have to wait, feel free to utilize our free courtesy shuttle.
If I have my vehicle maintained at Aspen Auto Clinic, can that void my factory warranty?
No. Preventive maintenance on today’s vehicles is very importatn, especially on new vehicles. If you have a new vehicle still under factory warranty, there is great news! You can take all of your vehicles to one location for service and your factory warranty will remain in effect. How so? Simple, it’s the law.
In 1975, the U.S. Congress passed the Magnuson-Moss Warranty Act – a federal law that governs consumer product warranties. Among other things, Congress wanted to ensure that consumers could get complete and straightforward information about warranty terms and conditions.
In short, the Magnuson-Moss Warranty Act gives you these rights:
Generally, your vehicle manufacturer’s warranty cannot require you to return to your auto dealer for vehicle maintenance-or to only use the brand of replacement parts offered by that dealer.
By law, your vehicle manufacturer’s warranty will stay in effect when you have regularly scheduled maintenance performed at a qualified facility, like Aspen Auto Clinic, that uses appropriate parts and procedures.
The bottom line is that your warranty on your new vehicle stays in effect when a qualified Service and repair facility, such as Aspen Auto Clinic performs preventive maintenance.